Game99 Terms & Conditions — Please read before using our service.

1 Account Registration & Eligibility

To open an account on Game99, you must meet the following requirements. Game99 reserves the right to close your account at any time if these terms and conditions are not followed.

Age & Identity

• You must be 18 years of age or older at the time of account registration.
• Providing accurate and truthful information at registration is mandatory — accounts with false details will be terminated.
• Each individual may only create one account. If multiple accounts are found sharing the same device, IP address, or payment method, all accounts will be closed.
• Accounts must be created for personal use only — managing an account on behalf of another person is prohibited.

Identity Verification (KYC)

• Game99 may request a national ID, passport, or other government-issued document for identity verification at any time.
• Withdrawals may be temporarily held until KYC verification is completed.
• Submitting fraudulent documents will result in permanent account termination and legal action where necessary.

2 Deposit Policy

Deposits on Game99 can be made via bKash, Nagad, and Rocket. The terms and conditions for deposits are outlined below.

• Minimum Deposit Amount: BDT 100।
• The maximum deposit amount is subject to a daily limit, which varies based on your account level.
• Deposits are usually credited instantly. If your deposit hasn't appeared within 15 minutes, please contact support.
• Deposits from third-party accounts are strictly prohibited. You must use a payment method registered in your own name.
• Depositing funds from money laundering or illegal sources is strictly prohibited.
• Game99 reserves the right to hold and investigate any suspicious deposit.

3 Withdrawal Policy

The following terms and conditions apply to all withdrawals of winnings from Game99.

• Minimum Withdrawal Amount: BDT 500।
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Large withdrawals may be held pending until KYC verification is complete.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• A maximum daily withdrawal limit applies — VIP members are entitled to a higher limit.

4 Bonus & Promotion Terms

All bonuses and promotional offers on Game99 are provided under specific terms and conditions.

Welcome Bonus

• The Welcome Bonus is available to newly registered members one time only.
• To claim a bonus, you must enter the applicable promo code when making your first deposit.
• Bonus wagering requirements are generally between 20x and 30x.

Free Spins & Cashback

• Free spins are only valid on specific games and must be used before they expire.
• Cashback bonuses are credited directly as cash and generally require no wagering.
• Multiple bonuses cannot be used simultaneously — a new bonus will not activate until the current one is completed.

General Bonus Terms

• If bonus abuse (bonus hunting or arbitrage betting) is detected, your account will be suspended.
• Game99 reserves the right to modify or cancel any bonus offer without prior notice.
• VIP members will receive exclusive bonuses and special offers not available to regular members.

5 Gaming Rules

All games on Game99 — slots, Live Casino, bingo, Sports Betting — are governed by specific rules.

• All games run on certified RNG (Random Number Generator) technology — results are entirely random.
• If a game is cancelled due to a technical error, all staked funds will be refunded.
• The dealer's decision is final in Live Casino games.
• For bets placed in Sports Betting before odds change, the original odds will apply.
• If a game is interrupted due to a lost internet connection, the outcome will be determined based on the server's recorded data.
• Betting limits vary by game — check the limits before you start playing.

6 Prohibited Activities

Any of the following activities constitutes a direct violation of Game99's terms and conditions and may result in account suspension.

• Multiple Accounts: Holding multiple accounts is strictly prohibited.
• Bots & Automation: The use of bots, scripts, or automated software during gameplay is strictly prohibited.
• Hacking & Manipulation: Attempting to hack the system or manipulate game outcomes is strictly prohibited.
• Money Laundering: Using Game99 to process funds from illegal sources is strictly prohibited.
• Bonus Abuse: Using multiple accounts or identities to claim bonuses is prohibited.
• Collusion: Colluding with other players to use fraudulent strategies is strictly prohibited.
• Underage Access: Assisting anyone under 18 to create an account is strictly prohibited.

7 Account Closure & Suspension

Game99 may temporarily suspend or permanently close an account under the following circumstances.

• Violation of terms and conditions.
• Failure to pass KYC verification or providing false information.
• If suspicious financial activity is detected.
• If your account has been inactive for an extended period (12 months or more).
• When a player activates Self-Exclusion.

If an account is closed and a valid balance remains, it will be returned after KYC verification — however, balances earned from bonuses may not be refundable.

8 Responsible Gaming

Game99 believes gaming is entertainment, not addiction. That's why we actively promote responsible gaming.

• Deposit Limits: You can set your own daily, weekly, or monthly deposit limits.
• Session Limits: An option to automatically end your session after a set period of inactivity is available.
• Self-Exclusion: You may self-exclude for a set period or permanently at any time.
• Reality Check: At regular intervals, you'll be shown how much time and money you've spent.

If you notice signs of a gaming problem, please contact our Responsible Gaming You'll find detailed information and assistance on the page.

9 Privacy & Data Protection

Game99 takes the protection of your personal information very seriously. Our full privacy policy Here Available.

• Your information will never be sold to third parties.
• Your data is used solely for service delivery, verification, and legal compliance.
• All data is protected with SSL encryption.
• Information may be shared upon request by regulatory authorities.

10 Dispute Resolution

Should any dispute arise between Game99 and a player, the following process will apply.

• Reach out to our support team first — most issues are resolved within 24–48 hours.
• If the issue remains unresolved by support, the complaint will be escalated for formal review.
• Game99's decisions are considered final — however, a reasonable explanation will be provided for each decision.
• Before taking any dispute to court, an attempt should be made to resolve it through direct discussion.

11 Limitation of Liability

Game99 strives to deliver the highest quality service. However, Game99's liability is limited in the following areas.

• Game99 is not liable for any loss caused by internet disconnection or technical issues.
• Game99 is not directly liable for delays or issues caused by third-party payment gateways.
• Partial compensation may be considered for losses caused by unexpected server downtime.
• Game99 is not responsible for any loss resulting from a player's failure to keep their account credentials secure.

12 Terms Amendment Policy

Game99 reserves the right to update these terms and conditions at any time as needed.

• For significant changes, you will be notified via your registered email or an in-app notification.
• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• New terms will not apply to bets or transactions made under the previous terms.
• The date of the most recent update will always be shown at the top of this page.